American Airline: Chapter 11 Restructuring?

Two days ago, I tried to change my American Airline ticket to an earlier day. The agent won't change it for anything less than $650.

I tried to explain to her that the new flight is flying in a few hours, the seat is a perishable good that she is unlikely to find any taker in the meantime, any new money I give her is pure profit for them (free money with almost no incremental cost to AA), and they get to relinquish my original seat with a lot more time to re-sell it to someone else.

She asked me if I see other flights from another airline. I told her that Delta is offering me another flight for $450 and they will have to at least match this price to make any sense for me to switch. I can even overpay a bit because I have a partial refund from the original ticket.

She said - "But we already have your money". I thought I mis-heard her because I feel a bit being held as hostage. But she said it twice!! Basically, she told me to pound sand. Anyhow, I bought from Delta in the end.

Today, I got an email from AA about their Chapter 11 with a nice video from their Chairman.

It's true that AA already has my money, but they could've had my money twice AND re-sell my original seat once more to someone else. I talked to another agent later and turns out that the agents don't get any commissions from making a sale. No wonder why they weren't more aggressive to earn my business and the attitude seems a bit "arrogant".

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